Privacy Policy

1. Introduction

Bobaland ("we", "us", or "our") operates the Bobaland mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, and phone number when you create an account or place an order.
• Order Information: Details of your orders, including items purchased, total amount, and pickup preferences.
• Payment Information: Payment is processed securely through Stripe and Clover. We do not store your full card details on our servers.
• Loyalty & Rewards Data: Points, stamps, tier status, and order history associated with your rewards profile.
• Usage Data: Information about how you interact with the app, including device type, browser, and usage patterns.

3. How We Use Your Information

• To process and fulfill your orders, including pickup notifications.
• To manage your rewards profile and loyalty benefits.
• To send you order status updates and confirmation emails.
• To improve our Service, menu offerings, and customer experience.
• To comply with legal obligations and protect against fraud.

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment Processors: Stripe and Clover, to securely process your payments.
• Service Providers: Third parties that assist us in operating the Service (e.g., hosting, analytics).
• Legal Authorities: When required by law or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide our Service. You may request deletion of your account and associated data at any time through the app's profile settings.

7. Your Privacy Rights

You have the right to access, update, or delete your personal information. You can manage your profile details within the app, or contact us directly to exercise these rights. If you are a resident of Canada, you have additional rights under applicable provincial privacy legislation.

8. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date above.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: